FAQ - Loop On Leith George Town Penang Hotel
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Best Rate

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How do I make direct contact with the hotel?
If I make an online booking, will I be offered a ‘best rate’?
Are your hotel rates per person or per room?
What are the type of credit cards accepted during the booking process?
My credit card details necessary when making a reservation?
Will my credit card be charged?
How safe are credit card details that are submitted online?
What is your cancellation policy?
Do you have pets’ policy?
What are you check-in and check-out times?
Is it possible to check-in earlier?
What is the charge for late check-out?
How do I cancel my hotel reservation without a charge?
Can I check-in if the booking is under some else’s name?
Can I make a booking on behalf of another person but pay it with my own credit cards?
Do you have any special packages for honeymoons and anniversaries?

Hotel and Room Information

How many stars is the hotel?
What types of rooms are available in the hotel and what are the differences between the rooms?
What is the hotel’s policy regarding children?
Does the hotel provide baby-sitting services?
Are baby cots available?
Where is the breakfast served and at what time?
How many restaurants do you have and what are they?
Is vegetarian food available in the restaurant?
Is the food served in the restaurant halal?
Do you have 24 hours room service?
Do you have non-smoking rooms?
Which room types have a smoking room option available?
Is smoking permitted in any of the hotel premises ?
Do you have twin, triple and quadruple rooms?
Do you have connecting rooms?
What is the cost of an extra bed?
Can I have two extra beds in my room?
Is there an additional charge for visitors?
What television channels are available in the rooms?
Are tea- and coffee-making facilities, and shampoo and shower gel, available in every room?
Are hairdryers, universal adapters and fridges available at the hotel?
Are ironing facilities available at the hotel?

General Information

How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
How much is an airport taxi or limousine?
Can luggage be store at the property whilst I travel elsewhere?
Is there a doctor on call?
How far is the nearest hospital?
Where is the nearest bank or currency exchange?
What time do banks open?
Is the hotel safe and located in a safe area of the town?

Business Traveler

Can I connect my laptop in the room?
What kind of internet connection do you provide and what is the cost?
Are dual telephone sockets available in the rooms?
Do you have a tour desk?
What and where are local tourist attractions?

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